Fraud alert for internet hosting and registrar company Doteasy.com
Save yourself the aggravation – do not use Doteasy.com!
Scam alert – free hosting scam by Doteasy.com
They will illegally hold your Domain Name hostage against all ICANN rules and regulations. The only way to get them to transfer your domain name property to an alternate legitimate Registrar Service is to fill out a form and provide them with all your credit card financial details by fax or email. They will hold your domain name hostage until this information is submitted. This is completely illegal and there are no details on why they need your financial details before they transfer the domain name away.
The form not only requires the credit card name and number but also demands the security code, copy of the actual credit card (front and back), and a copy of your signature! There is no need for them to demand such detailed financial information.
Our requests to have our clients domain name transferred were all met with the same demand to complete the form with our detailed financial information or NOT be able to transfer the domain name away from their services.
ICANN does NOT require this to be done to transfer any domain name. This is DotEasy’s own internal policy of collecting credit card financial details and storing them somewhere within their company files.
When we called their support number to ask why they were holding the domain name for ransom a person with a foreign accent answered the call and informed us of this form and said that they demanded the form or else we would not get the domain name transferred. Reluctantly we submitted the form.
DO NOT put yourself into this situation – avoid any dealings with DotEasy.com!
Our letter to DotEasy.com:
We have filed a formal grievance regarding your illegal and uncalled for Internet domain name registration services policy of demanding customer’s personal credit card details, security code, copy of card (front and back) and customer signature prior to release. Standard policy is to release the domain name through the approved ICANN authorization scheme – request of transfer and authorization code entered into the new registrar account. There is no need for these details to be on file at your organization. How do we know your security? How do we know this information will not be stolen, copied or used by your staff? Your policy puts our financial details at risk and is totally uncalled for within the ICANN-accredited registrars established registrar policy.
It is only because our domain name is being held hostage by your illegal policy that we are submitting our financial details (at your demand) and we will hold you completely at fault should they be used in any future fraudulent situation.
We have reported them to ICANN – here is a copy of our report:
====InterNIC Complaint Form====
Thank you for visiting ICANN’s Help Desk.
By completing this form, Internet users can initiate help from ICANN’s Support Services in filing a grievance concerning a nonresponsive registrar or about enforcement of an alleged violation of the terms listed in the Registrar Accreditation Agreement (RAA).
Specific domain name: palmbchcoquiltersguild.com
DOT EASY at doteasy.com is using an illegal form to hold domain names from being transferred after the standard 60 days after renewal. They are requiring the customer submit detailed credit card (CC) information via FAX transmission of all CC security details including security code, signature of card holder and copies of the CC front and back. Only once they receive this form (and all this unsecured information) will they allow the normal transfer process to be completed to allow the transfer to an alternate registrar.
How do we know this CC information is secure? Where will it be filed and under what security? Someone needs to research this and make them stop hijacking domain names until they can get these CC details. There is no reason for them to demand these CC particulars prior to release of a domain name.